Answers you
can act on
A diagnostic is only useful if it changes what you do next. Ours is written for decisions: each finding is specific, costed where the data allows, and ranked by impact, so you know what to fix first and what can wait. No jargon, no padding, no report that sits in a drawer.
Book a Carrier Diagnostic
You already know something
is not working. The diagnostic tells
you where, and what it is costing.
For luxury jewellery brands, delivery problems rarely announce themselves. They show up as quiet costs: failed deliveries, slow claims, packaging that undersells the piece, customers who do not come back. The diagnostic examines the operation end to end and puts numbers and names against each issue.
It closes with a written findings report: what we found, what it is costing you, and what to fix first, in order of impact.
Gathered, reviewed, reported
A structured review with a clear finish line: a report you can hand to anyone in the business.
Gather
We collect carrier agreements, performance data and your own account of the problems.
Review
Every operational touchpoint examined, from contracts to the customer's doorstep.
Assess
Risks, inefficiencies and hidden costs identified and weighed.
Report
A written findings report with recommendations, prioritised by impact.
Reviewed end to end
Contracts & performance
Carrier agreements and real delivery performance, reviewed against what your brand actually needs.
Returns & packaging
How pieces come back, and how they are presented on the way out, both judged as part of the product.
Risk & compliance
Visibility, insurance exposure and compliance gaps across every stage a piece passes through.
Customer experience
The delivery journey as your customer receives it, from dispatch notice to doorstep.
Explore our other services
Discovery Call
A complimentary 30-minute, founder-led conversation about your logistics setup and whether Aureaux is the right fit.
- Complimentary, 30 minutes
- Founder-led, no obligation
- A clear recommendation to finish
Carrier Management
An ongoing retainer partnership: white-glove servicing, carrier relationships and performance, managed for you.
- Performance monitored & reported
- Escalations & claims handled
- Cost & reliability improved
Bespoke Consultancy
Trusted guidance across acquisitions, collections and commissions, from the first brief to final fitting or handover.
- Acquisition & sourcing strategy
- Maison & supplier introductions
- Authentication & valuation liaison
Put numbers on the problem
Tell us where deliveries are letting you down. We will respond personally and in confidence.
Book a Carrier Diagnostic